design and manufacture in the heart of Europe, deliveries throughout Europe

Return policy

Right of withdrawal and terms of return

  • If the Product (s) purchased on the site do not suit you, you have fifteen (15) calendar days, from the day after the day of delivery, to give up your purchase without penalty, in accordance with the law of July 14, 1991 on commercial practices and consumer information and protection. Within this period, you must notify us of your intention to exercise your right of withdrawal, by sending an email to the following address: hello@coocoon.eu. A withdrawal form is available at the bottom of the page.
  • The return will be made to the following address, unless otherwise instructed, by any means of transport of your choice: IBD Consulting, Chaussée de Waterloo 593, 1050 Brussels, Belgium. Proof of shipment must remain in your possession until the end of the return procedure.
  • Return shipping costs and risks are your responsibility.
  • If you use your right of withdrawal to return the Product (s) within 15 days of delivery and according to the terms agreed in the previous paragraphs, we undertake to reimburse you for the purchase price, at most no later than thirty (30) days from receipt of the Product (s).
  • Delivery costs remain due even in the event of return and / or exchange of the Product (s) ordered.
  • In the event of a refund of the returned Product (s), we will credit the credit card used for payment of said Product (s) with an amount equivalent to the purchase price of that (those) - here, less the delivery costs, as well as the amount of the purchase order (s) or discounts made during the order. The reimbursement will be made according to the terms agreed with the banking organization issuing the card.
  • If the order was paid for by a gift certificate, you can only proceed with an exchange.
  • You will not be able to make use of your right of withdrawal and / or exchange if the Product (s) delivered has (have) clearly been the subject of lasting use (beyond a few minutes ), has (have) been damaged or has (s) missing parts.
  • The Product (s) must imperatively be returned (s) properly protected, in its (their) original packaging, in a perfect state of resale (not damaged, damaged or soiled) accompanied ( s) any accessories, instructions for use, etc., to the above address, accompanied by the original of the sales invoice, of which you will keep a copy. Otherwise, the Product (s) cannot be returned or exchanged.
  • Also cannot be returned or exchanged, the Product (s) for which no attached element identifies the sender (return number, order number, last name, first name, address).
    As a general rule, we kindly ask you to order the products only in the desired model. This saves you resources in terms of production and logistics.

Withdrawal sample form

Please complete and return this form only if you wish to withdraw from the contract.

For the attention of IBD Consulting SRL, Chaussée de Waterloo 593, 1050 Brussels, Belgium

- I / We (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the purchase of the following / following (*) merchandise / merchandise (*) (*) ):

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— Ordered on (date)

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— Received on (date)

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— Name of buyer (s)

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— Address of the buyer (s)

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— Date

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— Signature of buyer (s) (only if this form is notified on paper)

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(*) Delete the unnecessary mention.

For shipping, delivery and any returns, the General Terms and Conditions of Sale apply.